We are determined to provide you with the best customer service possible. If you have any questions that relate to our product or services, you can call our service hotline at 416-756-3600 ext 204. We will answer your request as soon as possible.
Orders for in-stock items will be shipped from our warehouse within 24 hours of order placement. Shipments are made using ground courier. We offer regular and expedited service (additional charges apply). All freight and handling charges are the responsibility of the purchaser and will be added to the invoice.
In Store Pickup
All online orders receive an automatic email as receipt of confirmation of the order. Once processed, all online orders then receive another email which will inform the customer of the delivery/pick up time of their order. If your order is for pick up please wait for this email so that we can have your order ready and waiting for you.
If the items are indicated as available, we will ship the goods as soon as possible. If items are not in stock, they will appear on the website as PRE-ORDER. If products are labelled as PRE-ORDER, we will also indicate the date range when we will ship, and you will be able to receive the products.
Shipping Errors & Damaged Goods
Please inform us of any errors with your order within 24 hours upon verification of all boxes received. We must be notified of any errors or damage. We will take care of shipping errors as quickly as possible to mitigate the inconvenience to you.
Missing / Damaged Parcels
We take great care in filling, checking, and packing your order. On rare occasions, a package may be damaged or lost in transit. The carrier is responsible for merchandise after it leaves our warehouse. Once you have signed the shipping slip, you become responsible in case of any claim.
Carefully inspect each carton for damage.
It is your responsibility to verify the number of boxes as well as the condition of the boxes received. You must specify any damages or shortages on the waybill and notify the transport company or carrier immediately.
Immediately after delivery, open all cartons and inspect for concealed damages. If you find any damages, DO NOT discard the carton or any contents from your package.
Please contact PCL Graphics Customer Service immediately at 416-756-3600 ext. 204. We will provide all the assistance we can.
Our Shipping Error
If you are billed for the product you ordered, but we couldn’t ship the product or you received the wrong item, please contact PCL Graphics Ltd. Customer Service at 416-756-3600 ext 204 and describe the problem. We will find the quickest and easiest solution as well as cover the necessary shipping charges.
Our products are non-refundable and non-returnable. If you order the wrong product, or the product is not as you expected we are unable to replace or refund for the goods received.
Defects and Warranties
The warranty does not include damage caused by accident, use or neglect. In case of defective merchandise, please contact our Sales Department at 416-756-3600 ext 204, giving a detailed description of the defect, as well as the invoice number and item code(s). A Return Merchandise Authorization Number (RMA#) will be issued to you.
For hygienic and sanitary reasons, our items are non-returnable or refundable. We return ONLY if: The Item was shipped incorrectly, damaged or defective.
All the product information, including trademarks and copyrights are property of PCL Graphics Ltd.
To assist us in better serving you, we require that all returns be pre-arranged by calling 416-756-3600 ext 204. If you have a problem, concerns, or a question about a product under warranty, please call for further assistance.